This Privacy Policy explains how 10000 Solutions LLC, a California limited liability company ("10000 Solutions", "we", "us", or "our"), collects, uses, discloses, and protects information when you visit founders.click, use our applications, APIs, or related services (collectively, the "Service"). By using the Service you agree to this Policy. If you do not agree, do not use the Service.
1. Information We Collect
1.1 Information you provide
- Account information: name, email, password, organization, role, and profile details.
- Billing information: billing name, address, tax ID, and payment method (processed by our payment processor; we do not store full card numbers).
- Content: data, files, prompts, articles, listings, and other content you submit through the Service ("Customer Data").
- Communications: support requests, survey responses, and other messages you send us.
1.2 Information collected automatically
- Device and log data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Usage data: features used, actions taken, error reports, and performance metrics.
- Cookies and similar technologies: see Section 7.
1.3 Information from third parties
- Connected services: when you link Sharetribe, Stripe, Google, or other accounts, we receive information those providers share, subject to your authorizations.
- Analytics and security providers: de-identified or aggregated data used to maintain and improve the Service.
2. How We Use Information
We use information to:
- Provide, maintain, secure, and improve the Service;
- Authenticate you and process transactions;
- Provide customer support and respond to inquiries;
- Send service announcements, security alerts, and administrative messages;
- Send marketing communications where permitted (you can opt out at any time);
- Detect, prevent, and address fraud, abuse, and security incidents;
- Comply with legal obligations and enforce our agreements;
- Analyze usage to develop new features and understand product performance.
3. Legal Bases (EEA/UK Users)
If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases: performance of a contract; legitimate interests (e.g., operating and improving the Service, security, and direct marketing to existing customers); compliance with legal obligations; and your consent where required (e.g., certain cookies and marketing emails).
4. How We Share Information
We share information only as described below:
- Service providers / sub-processors: hosting, database, email, analytics, AI, error monitoring, and payment processors that act on our instructions under written contracts (e.g., Supabase, Cloudflare, Stripe, EmailIt, OpenAI).
- Connected services you authorize: e.g., Sharetribe and other integrations you enable.
- Business transfers: in connection with a merger, financing, acquisition, or sale of assets, subject to standard confidentiality protections.
- Legal and safety: to comply with law, respond to lawful requests, enforce our Terms, or protect rights, property, or safety.
- With your consent or at your direction.
We do not sell your personal information for money. See Section 9 regarding "sale" or "share" as those terms are defined under California law.
5. Customer Data
For Customer Data uploaded by our business customers, we act as a processor or service provider on behalf of the customer. We process Customer Data only to provide the Service, comply with law, and as instructed by the customer. End users should direct privacy requests about Customer Data to the customer (controller) first.
6. Data Retention
We retain personal information only as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it. Backup copies may persist for a limited additional period.
7. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve the Service. You can control cookies through your browser settings. Disabling some cookies may affect functionality. Where required, we will request your consent before placing non-essential cookies.
8. Security
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Notify us immediately at support@founders.click if you believe your account has been compromised.
9. Your U.S. Privacy Rights (California and Other States)
Depending on your state of residence (e.g., California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon), you may have the right to:
- Know or access the personal information we hold about you;
- Request correction or deletion;
- Request portability of your information;
- Opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising;
- Limit use of sensitive personal information;
- Appeal our decision regarding your request;
- Not receive discriminatory treatment for exercising your rights.
California "Shine the Light": California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not currently make such disclosures.
To exercise any of these rights, email support@founders.click from the email address associated with your account, or include sufficient information for us to verify your identity. You may use an authorized agent; we will require proof of authorization. We will respond within the period required by applicable law.
Notice of collection (California): in the past 12 months we have collected the categories of personal information described in Section 1 for the purposes described in Section 2, and disclosed those categories to the recipients described in Section 4. We have not knowingly sold personal information for monetary consideration.
10. EEA, UK, and Swiss Users
You may have the right to access, rectify, erase, restrict, or object to our processing of your personal information, and to data portability. You may also lodge a complaint with your supervisory authority. Where we transfer personal data outside the EEA, UK, or Switzerland, we use lawful transfer mechanisms such as the European Commission's Standard Contractual Clauses.
11. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
12. Marketing Choices
You can opt out of promotional emails by clicking the unsubscribe link in any such email or by emailing support@founders.click. We may still send service-related communications.
13. Third-Party Sites and Services
The Service may contain links to or integrate with third-party services. Their privacy practices are governed by their own policies. We are not responsible for the practices of any third party.
14. International Users
We are based in the United States and process information in the United States and other countries where our service providers operate. By using the Service you understand that your information may be processed in countries with different data-protection laws than your own.
15. Changes to this Policy
We may update this Policy from time to time. If changes are material, we will notify you by email or through the Service before they take effect. The "Effective date" above shows when this Policy was last updated.
16. Contact Us
Questions, requests, or complaints about this Policy or our privacy practices:
10000 Solutions LLC
Email: support@founders.click